Frequently Asked Questions

Orders and payment

Which payment methods do you accept?

We accept Visa, Mastercard, American Express and Cartes Bancaires, as well as Apple Pay, PayPal and Shop Pay. Payment in 3 or 4 instalments is available via Klarna.

Is payment secure?

Yes, 100%. All transactions are encrypted and handled by PCI-DSS certified providers. ZliZ never has access to your bank details.

Can I change or cancel my order?

Write to us as soon as possible at contact@zliz.fr. As long as the order has not shipped, we will take care of it.

Shipping

What are the delivery times?

Orders are prepared within 48 to 72 business hours. Then allow 2 to 4 business days for mainland France, 3 to 6 days for Belgium and Switzerland, 5 to 8 days for the United Kingdom.

Is shipping free?

Yes, in mainland France on orders over €250. Elsewhere, shipping is calculated at checkout: €15 in the European Union, €19 for Switzerland, the United Kingdom and Norway, €45 for the United States and Canada.

Do you ship bulky pieces?

Yes — our furniture and large light fittings are shipped separately. Contact us for a tailored delivery quote, or arrange free collection from our showroom.

Returns and refunds

Can I return an item?

You have 14 days from delivery to tell us you wish to withdraw, and a further 14 days to send the item back, in its original condition. Return shipping is at your expense.

How long does a refund take?

Refunds are issued within 14 days of us receiving and checking your return, to the original payment method.

Our products

Will my pieces look exactly like the photos?

Every ZliZ creation is handmade, so each piece is unique. You may notice slight variations in shade, weave or dimensions compared with the photos: these are the marks of genuine craftsmanship, and what makes your piece singular.

How do I care for my pieces?

Care instructions are given on each product page. In general: a soft dry cloth for basketry and wood, a 30° wash for hand-woven cotton textiles, gentle cleaning for untreated leather.

Do you make bespoke pieces?

Depending on our artisans' availability and lead times, some special orders are possible (dimensions, colours). Write to us at contact@zliz.fr with your project.

Contact and showroom

How can I reach you?

By email at contact@zliz.fr, Monday to Friday. We reply personally within 24 to 48 business hours.

Can I see the pieces in person?

Yes, by appointment. Our showroom is open to you to discover the collections, talk through an interiors project or collect an order. Write to us to arrange a time.